Privacy Policy
Welcome to KERINX! Our goal is to provide you with unique, high-quality customized clothing that meets your personal style and preferences. Please take a moment to review our policies to ensure a smooth and satisfying shopping experience.
Order Placement
Design Submission: Customers must submit their design details, including measurements, fabric choice, and specific customization requests, through our online form.
Order Confirmation: – Once your design is submitted, we will provide an order confirmation with estimated production and delivery times.
Payment Policy
Payment Methods: We accept payments via credit card, debit card, PayPal, and in-store payments.
Deposit: A non-refundable deposit of 100% of the total order cost is required at the time of order placement.
Production Time
Standard Production: Custom orders typically take 3-7 days to complete, depending on the complexity of the design and current order volume.
Rush Orders: Rush orders can be accommodated for an additional fee and will be completed within 1-4days.
Shipping and Delivery
Shipping Methods: We offer standard and expedited shipping options. Shipping costs are calculated based on the destination and selected shipping method.
Minimum Delivery Time:- 4 working days
Maximum Delivery Time :- 7 working days
Delivery Time: Delivery times vary based on the shipping method chosen and the destination. We provide tracking information for all shipped orders.
Returns and Exchanges
Custom Orders: – Due to the personalized nature of custom clothing, all sales are final. We do not accept returns or exchanges on custom orders unless there is a defect in workmanship or materials.
Alterations
Additional Alterations: – Any further alterations will be subject to additional charges based on the extent of the changes required.
Cancellation Policy
Orders cannot be canceled once production has begun.
Privacy Policy
Data Collection: We collect personal information necessary to process and fulfill your orders. This includes your name, contact information, and measurements.
Data Usage: Your data is used solely for order processing and will not be shared with third parties without your consent.
Customer Service
Contact Us: – For any questions or concerns, please contact our customer service team at [ Contact Information]. We are committed to providing excellent customer service and will respond to inquiries within 24-48 hours.
Terms and Conditions
By placing an order with KERINX, you agree to comply with the terms and conditions outlined in this policy.
Thank you for choosing KERINX for your custom clothing needs. We look forward to creating something special for you!
Data Collection and Privacy
Information Handling: We collect and retain personal information provided by customers solely for order fulfillment, communication, and internal analytics. This information is not shared or sold to third parties without customer consent.
Security Protocols: Industry-standard security measures are implemented to safeguard customer data from unauthorized access, alteration, disclosure, or destruction.
Shipping and Delivery
Estimated Delivery: Estimated delivery times are provided during checkout and may vary based on location and chosen shipping method. We endeavor to meet these timelines, but unforeseen circumstances could lead to delays.
Tracking: Tracking information is shared once the order is dispatched, allowing customers to monitor their order’s progress using the provided tracking number.
Product Warranty
Manufacturer’s Coverage: Products may be covered by a manufacturer’s warranty; customers are advised to review these terms provided with the product. Our company does not extend additional warranties beyond those offered by the manufacturer unless explicitly stated.
Customer Support:
Contacting Us: For inquiries, complaints, or assistance with orders, customers can reach our customer support team via the provided contact information.
Policy Updates:
Terms Revision: We retain the right to update, modify, or amend these terms and conditions as necessary. Customers are encouraged to periodically review the terms for any updates.
By placing an order with us, customers affirm that they have reviewed, comprehended, and agreed to comply with these terms and conditions.
